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Office Hours
Monday through Friday, 8:00 a.m. - 5:00 p.m. E.S.T

Customer Service
Inquiries regarding orders already placed, or product information, should be e-mailed to our Customer Service Department atinfo@alicescottage.comor call 301-766-7344.

Shipping
We will ship via UPS ground whenever possible.
For international retail orders, we will ship via the cheapest method. We will email you final shipping charges prior to charging your credit card and shipping your order.WHOLESALE PRICES DO NOT INCLUDE SHIPPING CHARGES. For wholesale orders, we will ship using the best method unless other instructions are given.We will email total shipping charges prior to shipping your order.
Under $30.00 will be charged an additional $4.95 for shipping(continental U.S. only) For ALL orders, your credit card will not be charged until your order has shipped.

Returns
E-mail or call us at (301) 766-7344 for authorization to return. There shall be no returns after 30 days of invoice date. All claims submitted must include copy of original invoice.There will be a 20% restocking fee on all returns.No returns will be accepted without proper authorization. All products should be in original and unwashed condition.

 

Follow the simple directions below to make your return or exchange by mail

 

  • Include all original packing materials whenever possible to better protect the product.
  • Indicate reason for return.
  • We recommend items be returned via UPS or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.
  • You are responsible for all freight charges. However, you will be credited for all damaged, defective, or wrong items shipped. Please include the postal receipt in your return package.

 

Ship items to:
Alice's Cottage
1010 McCauley Ct
Hagerstown, MD 21740

 

We will do our best to process the return quickly. Please allow 14-21 days. Refunds will be credited to the original purchasing credit card account number only.

Pricing
All prices are subject to change without notice.

Errors on Our Site
Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Alice's Cottage reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Alice's Cottage will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.